Q: I can’t login/my password doesn’t work. What do I do?

A: Click the “forgot password” link on the login screen at training.mathnasium.com.

Q: I updated the email address after the registration was already sent. Will the Instructor get new login information?

A: No. You need to send a support case into M2@mathnasium.com to update the new portal account.

Q: I can’t move on to the next course—the status says “pending.” How do I launch the next course?

A: A manager (Owner or designated Director) will need to approve/”pass” the course once the practical test is completed in the center by selecting “Passed” on an employee’s assignment through the “My Teams” page. Managers must pass courses for themselves as well as Instructors.

Q: I completed the course but the status incorrectly says “In progress” or “Failed.” What do I do?

A: You may need to refresh the browser window in order for the course status to update correctly. If the course status is still incorrect after refreshing the browser window, please send in a support case into M2@mathnasium.com.

Q: Do I need to complete the new MU online courses if I’ve already completed previous MU instruction training?

A: You will still have credit for completed and submitted material towards master certification. However, we recommend all Owners and Directors complete the new courses and pass the quizzes to be comfortable in managing Instructors as they learn and execute the improved instruction methods. Experienced Instructors will also benefit from the improved training courses and one-on-one coaching.

Q: How do I create additional logins?

A: Training access is managed in M2, with each employee’s Contact record under your Center Staff Account. To see your list of employee contacts, first go to the Accounts tab, then select “Center Staff Accounts” from the drop-down lists and click “Go!” Select the Account for your center titled “Center Staff – [centername]” and you will see your list of employees as Contacts. To create a new applicant or employee record, click “New Contact” and specify the Instructor role. Ensure information for hired Instructors on M2 Contacts is accurate and employees in your Center Staff Account will then be registered for training by email.

Q: How do I disable inactive employees’ access?

A: Training access is managed in M2, with each employee’s Contact record under your Center Staff Account. To see your list of employee contacts, first go to the Accounts tab, then select “Center Staff Accounts” from the drop-down lists and click “Go!” Select the Account for your center titled “Center Staff – [centername]”, locate the Instructor, and edit this Contact. Enter an Employment End Date as the last day of employment and click “Disable Training” to deactivate their access to online training. Verify the disable training checkbox has been checked on their Contact record and the Instructor should disappear from your My Teams page the next time you log in to the MU portal.

Q: How do I give an Instructor manager access?

A: Change the Contact Record Type on an employee’s M2 Contact profile from Instructor to Director using the Change hyperlink. This will automatically upgrade the employee’s portal access to manager. If the Director is still not able to view the My Teams tab, please send in a support case to M2@mathnasium.com.

Q. How do I locate my Center Staff Accounts?

A. Center Staff Accounts are located under the Accounts tab in M2. In the Accounts tab, select “Center Staff Accounts” from drop-down list, and click “Go!” to view these Accounts.

Q: Will the training work on iPads?

A: No. Adobe Flash is required to run the courses. iPads currently do not support Adobe Flash. We have not encountered issues with other tablets that do support Flash.

Q: Which browsers are recommended?

A: We recommend using Google Chrome and enabling popups in the browser settings.