New updates to general security settings in Google Chrome and Mozilla Firefox have incorrectly designated Mathnasium Matters and Vertical Response as unsafe sites when accessed through Salesforce, causing both sites to display incorrectly or not at all. We are currently working on a permanent solution for these two new issues, but there is a temporary work around for both Google Chrome (version 30.0.1599.101m) and Firefox (version 24) that only takes a few extra clicks to implement.
CHROME
When you log into your M2 account through Google Chrome and view the Home tab, you’ll notice a shield icon to the right side of the URL field (see image below). Clicking this icon opens a window that prompts you to click the “load unsafe script” link. This enables Mathnasium Matters content to pass through Salesforce, allowing the blog to be displayed under the Home tab of M2 like it has in the past. This process also works for the Vertical Response tab, allowing the page to load fully without issue.
[1]
FIREFOX
When you log in and view the Home tab, you’ll see a shield icon to the left of the URL field. Clicking this icon opens another window that will give you the option to block unsafe sites. Click the dropdown menu for ‘keep blocking’ and select the ‘disable protection on this page’ option (see image below). The page will then reload, and the Matters blog should now be displayed. Vertical Response will display as normal.
[2]
Please note that this work around adjusts a general security setting in both browsers only for Salesforce. The original settings will still be in place for other sites you access.
We are currently working on a permanent fix for this issue without having to use this work around. Keep watching Mathnasium Matters for further updates.
Please direct all questions to m2@mathnasium.com [3].
8 Comments To "M2 Tip of the Week: Viewing Mathnasium Matters and Vertical Response Through Salesforce"
#1 Comment By John Opalko On October 22, 2013 @ 7:34 am
I’ve just followed the instructions, now I can see the web page for Mathnasium Matters, but not the images. Anything else I need to do?
#2 Comment By Mathnasium Matters On October 23, 2013 @ 8:13 am
Thanks for your feedback, John. Different people are experiencing different results with the solution we provided for this M2 tip. We are working on something more robust that works consistently for all users.
#3 Comment By Reed Brown On October 24, 2013 @ 11:49 am
I tried the changes suggested but now I get a pop up window that requires a user name and password for the Mathnasium Matters blog site. When I enter in my log in info the pop up box just keeps coming back up – it does not recognize my user name and password. Anything else to eliminate this pop up window?
#4 Comment By Mathnasium Matters On October 24, 2013 @ 4:07 pm
Thanks for your comment, Reed. Some people are also experiencing issues with blog access through the M2 window. We are looking into this and hope to resolve it shortly.
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