Five groups of franchisees have been transitioned onto Radius since August. As of today, we have over 200 centers that are solely operating on Radius across the United States, Canada, United Kingdom, United Arab Emirates, and Hong Kong.

We knew that a transition of this size would not be easy, neither for franchisees nor the Home Office team. Obstacles have certainly emerged, some expected and some unexpected, though we knew that some matters would surface that we could not predict. We are focused on resolving issues that arise as soon as possible while enhancing and adding to the current platform. We hope that those of you who have already transitioned can attest to a helpful support experience, and we will continue to improve our processes to better respond to your challenges.

IT continues to develop new capabilities and enhancements to existing features with the interests of franchisees, as a whole, in mind. We have already incorporated many franchisee requests, and we will continue to welcome and evaluate your feedback.

While we have found and overcome many obstacles already in this journey, we did want to update you on one, in particular. A few weeks ago, an inefficiency within the configuration of the database was highlighted. As this caused significant slowdowns in Radius performance, the IT team worked fervently to correct the issue. By reconfiguring the database, we were able to stabilize the system and thus continue further optimization.

When introducing new sets of users into Radius, there will always be new data quirks, and thus bugs to uncover. In the last few weeks, there were several bugs that we were able to identify through testing as well as user reports. Issues with bulk printing for student curriculum and the rendering of Assessment Charts for grouped assessments were fixed. There were also a few bugs that were uncovered in the Student Check-In module that were fixed, but we are keeping a close eye on this feature for further corrections. Our team worked on fixing dozens of bugs, and these fixes were released to Radius on Thursday, September 28. With each release, FBCs will be given a list of Release Updates that are to be shared with franchise owners. Through this process, new bugs will come to the surface, and we will continue to increase our efficiency with fixing them.

While we have designed much of Radius to replicate M2, there are a few places where there is a significant, purposeful difference. Radius is designed to promote the practices recommended to operate a Mathnasium Learning Center. For instance, student curriculum management must be a process that takes place in the student’s learning plan; thus, Radius will always require that curriculum is accessed in the student’s learning plan. Also, all learning plans must originate from an assessment rather than a blank learning plan. These changes in workflow are a big part of what makes Radius intuitive to the processes that Mathnasium promotes in center management.

We know that there are certain features that are not in Radius yet. Partial post-assessments, robust emailing functionality, further integrative features with Mathnasium University, and a full suite of reports are all features that are currently high in the development priority list, and you will see regular progress on these.

We are proud of the way that the field and centralized support teams have worked tirelessly, including weekend availability, to help everyone through the transition. While progress is being made every day, there are still some obstacles ahead. Please continue to communicate with your FBCs and the support team, as we are committed to helping you through this change as successfully as we possibly can. We are confident that everyone will find the transition pains to be well worth it once this has all been completed. We are working to bring to life the innovative ideas that have been conceptualized, but could not be realized with the Salesforce platform.